Refund, Exchange & Cancellation

At Aainika, we are committed to providing premium-quality sarees and ensuring a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• The product delivered is damaged or defective.

• You received an incorrect product.

• The product has a manufacturing defect.

To be eligible, you must notify us within 48 hours of receiving your order.

The product must be:

• Unused and unwashed.

• In its original condition.

• Returned with all original tags, labels, packaging, and accessories intact.

• Accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been used, washed, altered, or damaged after delivery.

• Sarees without original tags or packaging.

• Products purchased during clearance sales, festive sales, or special promotional offers (unless received damaged or incorrect).

• Customized, stitched, or specially tailored products.

• Products returned without prior approval from our customer support team.

3. Exchange Policy

If your product qualifies for an exchange, we will replace it with:

• The same product (subject to stock availability), or

• Another product of equal value, if agreed upon by both parties.

If the requested replacement is unavailable, we may offer store credit or a refund, as applicable.

4. Return Process

To initiate a return or exchange:

1. Contact our customer support within 48 hours of delivery.

2. Share your order number along with clear photos or a video of the product and packaging, if the item is damaged, defective, or incorrect.

3. Once your request is reviewed and approved, we will provide return instructions.

4. Please do not send any product back without receiving confirmation from our team.

5. Refunds

Refunds will be processed only after the returned product passes our quality inspection.

• Refunds for prepaid orders will be credited to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved method after the required details are provided.

• Refund processing may take 5–7 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, Aainika will bear the return shipping cost where applicable.

• For any other approved return, return shipping charges may be the customer's responsibility unless otherwise communicated.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

• Do not remove the tags or use the product.

• Contact us within 48 hours of delivery.

• Share clear photographs or an unboxing video to help us verify the issue.

Failure to report the issue within the specified timeframe may result in the request being declined.

8. Cancellation

Orders may be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

9. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us:

Aainika

Email: houseofaainika@gmail.com

Phone: +91 8401626388

Our customer support team will be happy to assist you and ensure a smooth resolution to your request.